I. Data Collection
We collect various types of personal data to enhance your experience with our services. The types of personal data collected include:

A. Contact Information: such as phone numbers, names, and email addresses.

B. Transaction Information: details about services requested or inquiries made.

C. Cookies and Tracking Data: to improve your browsing experience, including IP addresses, browser types, and visited pages.

We collect this data primarily through the following methods:

1. Signup forms on our website or platforms.

2. Text messages and SMS interactions.

3. Website interactions, including form submissions and social media engagements.

II. Purpose of Data Use

We collect and use your personal data for the following purposes:

A. To send transactional notifications about your inquiries or services.

B. To send marketing messages, including promotions, special offers, and news.

C. To provide reminders for service appointments or follow-ups.

D. To offer customer support when required.

E. We may also use your data for automated decision-making or profiling to improve services or offer you personalized promotions.

III. Consent

Consent is required before we send any A2P messages. We obtain your consent through:

A. Opt-in forms where you voluntarily provide your contact details.

B. Double opt-in confirmations where applicable, to verify your subscription. You can revoke your consent at any time by replying “STOP” to any SMS message or by contacting us to unsubscribe from other communication methods.

IV. Data Sharing

To provide efficient services, we may share your personal data with third-party vendors, such as:

A. SMS providers who facilitate the delivery of text messages.

B. Marketing platforms that manage and send promotional campaigns.

We ensure that any third parties we work with comply with relevant U.S. privacy laws and maintain strict security practices to protect your data.

V. Retention of Data

We retain your personal data only for as long as it is necessary for the following purposes:

A. Data used for messaging and transactional purposes, stored while you are an active customer.

B. Historical data, used for analysis or customer service, is kept according to legal requirements.

If you wish to delete your personal data, you may submit a request through our contact page, and we will process it in accordance with U.S. legal obligations.

VI. User Rights

You have the following rights regarding your personal data:

A. The right to access the personal information we have collected.

B. The right to correct any inaccuracies in your data.

C. The right to delete your personal data unless legal obligations require retention.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

VII. Security Measures

We take comprehensive measures to ensure the security of your personal data, including:

A. Encryption of sensitive data to prevent unauthorized access.

B. Access controls to limit data access to authorized personnel only.

C. Regular security audits to maintain compliance with industry standards.

VIII. International Data Transfers

As Alpi Electric operates solely in the U.S., all data collection and processing occur within the U.S. No personal data is transferred outside the United States, ensuring compliance with U.S. privacy laws.

IX. Compliance with Laws

Alpi Electric complies with all applicable U.S. privacy regulations, including:

A. TCPA (Telephone Consumer Protection Act) for SMS communications.

B. CAN-SPAM Act for email marketing communications.

C. CCPA (California Consumer Privacy Act), if applicable to California residents.

X. Updates to the Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or comply with new regulations. If any significant updates are made, we will notify you through email or an announcement on our website.

By continuing to use our services, you agree to the terms outlined in this Privacy Policy. Should you have any questions, please contact us at:

Alpi Electric